Tackling Challenging Conversations

There are many types of conversations we find difficult – giving feedback to colleagues, telling parents something they don’t want to hear but need to, helping colleagues to see areas for development they may be resistant to, or helping them to become more closely aligned to, and involved with, the school or department’s ambitions, as just a few examples.  Some parents and colleagues are particularly intimidating, and we sometimes find their personalities and reactions the more difficult aspect of the conversation.

What can we do to feel less awkward giving feedback to (sometimes more senior) colleagues?  How can we overcome the dread we feel, which sometimes leads us to put off a tricky conversation with a parent or colleague?  What can we do to plan for and manage their reaction?  How do we manage our own feelings, and not get overwhelmed by their feelings, when leading a difficult conversation?

In this session you will acquire and practise the skills and mindset you need to handle uncomfortable conversations with complete professionalism.  You will learn how to give constructive feedback with ease, prevent situations festering, tackle whatever makes you shy away from discord, and pick up practical tips for a positive outcome.

Led by Founder and Director of Bright Lead, Nicky Bright.